# Documentação

# Como criar e configurar eventos na Ravena?


1. Acesse o menu de “Configurações” do ambiente Ravena

   ![](https://saltcode.info/api/files.get?sig=eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJrZXkiOiJ1cGxvYWRzLzEzM2JkODUzLTFkYjAtNGEwYS1hYmVlLTllMGFiOTI4ZjUyNy81MzMzMzdmYS02NGVkLTQzM2QtYWI5My01NWM5MWE3YzA2MzEvQ29uZmlnLnBuZyIsInR5cGUiOiJhdHRhY2htZW50IiwiaWF0IjoxNzkyNzAxMDAwLCJleHAiOjE3OTI3ODc0MDB9.0jUeXpKm4MvOGFDvvn28nXVt1b2wlnrQe5BKgJCJ_EI " =1839x894")

   
2. Siga até o menu “Sistema” (1) → “Integrações” (2)

   ![](https://saltcode.info/api/files.get?sig=eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJrZXkiOiJ1cGxvYWRzLzEzM2JkODUzLTFkYjAtNGEwYS1hYmVlLTllMGFiOTI4ZjUyNy8wMzFmZDEwZC0xOTQzLTRiNGMtOWE5ZC03MmU4OWYwZmIxNTEvaW1hZ2UgKDEpLnBuZyIsInR5cGUiOiJhdHRhY2htZW50IiwiaWF0IjoxNzkyNzAxMDAwLCJleHAiOjE3OTI3ODc0MDB9.WS0YUiGzh4mtLsWORLqng2s0TQ9YVkGa_REhWlxaTn0 " =1836x892")

   
3. Crie uma integração nova clicando em “Novo” (1), ou selecione a integração que se deseja editar clicando em “Editar” (2)

   ![](https://saltcode.info/api/files.get?sig=eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJrZXkiOiJ1cGxvYWRzLzEzM2JkODUzLTFkYjAtNGEwYS1hYmVlLTllMGFiOTI4ZjUyNy8yNjA4NjFkOC1mNGM3LTQxYWEtYWE5Yy0zYjg0YjMwNzJjODcvaW1hZ2UgKDIpLnBuZyIsInR5cGUiOiJhdHRhY2htZW50IiwiaWF0IjoxNzkyNzAxMDAwLCJleHAiOjE3OTI3ODc0MDB9.hlu5cAZ4xm8pQ7qz7qjIK4QkOEcyPeZyKGvfwf5uoXk " =1836x893")

   
4. Na seção “Eventos”, clique em “Novo” (1) para criar um evento, ou clique em “Editar” (2) para editar um evento

   ![](https://saltcode.info/api/files.get?sig=eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJrZXkiOiJ1cGxvYWRzLzEzM2JkODUzLTFkYjAtNGEwYS1hYmVlLTllMGFiOTI4ZjUyNy81Y2E0ZjgyZi05MzkzLTQxYzItYjRkMy1mZjYzYTVmNmQ1YmQvaW1hZ2UgKDMpLnBuZyIsInR5cGUiOiJhdHRhY2htZW50IiwiaWF0IjoxNzkyNzAxMDAwLCJleHAiOjE3OTI3ODc0MDB9.zdbNT60MPelIrdtBJif2ln-B-eB_JLRxOwbYKAgdHp0 " =1837x888")

   
5. Selecione o “Tipo do evento” (1). Na seção “Bloco de Condições” (2), clique em “Novo” caso queira que o evento aconteça apenas em determinadas condições. Na seção “Parâmetros” (3), clique em “Novo” para adicionar parâmetros.

   ![](https://saltcode.info/api/files.get?sig=eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJrZXkiOiJ1cGxvYWRzLzEzM2JkODUzLTFkYjAtNGEwYS1hYmVlLTllMGFiOTI4ZjUyNy82ZDg5NjQ5NS00ZTVjLTQ3ZjEtYWYyOC00OGI1MmIzNTNhMDgvaW1hZ2UgKDQpLnBuZyIsInR5cGUiOiJhdHRhY2htZW50IiwiaWF0IjoxNzkyNzAxMDAwLCJleHAiOjE3OTI3ODc0MDB9.QoEtIb8r5_lFi3hSFQVNX7YzO0I5A3p3qEOCdwx8rwA " =1837x890")

[**Documentação**](https://saltcode.info/doc/documentacao-19lmYjVSnE)

# Como configurar um usuário na Ravena?


1. Acesse o menu de “Configurações” do ambiente Ravena

   ![](https://saltcode.info/api/files.get?sig=eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJrZXkiOiJ1cGxvYWRzLzEzM2JkODUzLTFkYjAtNGEwYS1hYmVlLTllMGFiOTI4ZjUyNy9jODhhODA0Yy01N2ZiLTRlMzAtYWE3Zi04MDNmODlhOTI1MWQvQ29uZmlnLnBuZyIsInR5cGUiOiJhdHRhY2htZW50IiwiaWF0IjoxNzkyNzAxMDAwLCJleHAiOjE3OTI3ODc0MDB9.2lEWjoRM-DZbyS6nzA-wQI9bgd-Xs3ntlZTXLjgdXf4 " =1839x894")

   
2. Siga até o menu “Empresa” (1) → “Usuários” (2)

   ![](https://saltcode.info/api/files.get?sig=eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJrZXkiOiJ1cGxvYWRzLzEzM2JkODUzLTFkYjAtNGEwYS1hYmVlLTllMGFiOTI4ZjUyNy81MDgwMjIwYy1kOTNhLTQxYzItODRmNC00NDgwMjBjZDA4MjgvaW1hZ2UgKDEpLnBuZyIsInR5cGUiOiJhdHRhY2htZW50IiwiaWF0IjoxNzkyNzAxMDAwLCJleHAiOjE3OTI3ODc0MDB9.xB1HrKKiijpcy4DZBF9b7QICpATg0jj5ioLbkEEY4sY " =1838x889")

   
3. Clique em “Novo” (1) para criar um novo usuário, ou em “Editar” (2) no usuário de sua escolha

   ![](https://saltcode.info/api/files.get?sig=eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJrZXkiOiJ1cGxvYWRzLzEzM2JkODUzLTFkYjAtNGEwYS1hYmVlLTllMGFiOTI4ZjUyNy8zMmI4OTFiYS1mYWQzLTQ4ZDktYjNkMi1hNDViMDJkOTEyNjUvaW1hZ2UgKDIpLnBuZyIsInR5cGUiOiJhdHRhY2htZW50IiwiaWF0IjoxNzkyNzAxMDAwLCJleHAiOjE3OTI3ODc0MDB9.1iQ4O7hgFD6GabWgf-KW41dW1aHWJi7Y4aqRIGxpkfU " =1836x890")

   
4. No campo “ID Externo” coloque o ID do usuário do CRM

   ![](https://saltcode.info/api/files.get?sig=eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJrZXkiOiJ1cGxvYWRzLzEzM2JkODUzLTFkYjAtNGEwYS1hYmVlLTllMGFiOTI4ZjUyNy9iNmNkOGVlMC1mN2IyLTRmYWMtODAzMi0xNzliNzNjODMwOTYvaW1hZ2UgKDMpLnBuZyIsInR5cGUiOiJhdHRhY2htZW50IiwiaWF0IjoxNzkyNzAxMDAwLCJleHAiOjE3OTI3ODc0MDB9.x0-L2rPmrUkt_QtOERQncVBJQrkU7fJnJhK3GmQMZ-Q " =1835x889")

# Como apresentar campos no formulário Ravena?


1. Acesse o menu de “Configurações” do ambiente Ravena

   ![](https://saltcode.info/api/files.get?sig=eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJrZXkiOiJ1cGxvYWRzLzEzM2JkODUzLTFkYjAtNGEwYS1hYmVlLTllMGFiOTI4ZjUyNy9jY2E3MDBlNi03Y2ZiLTQwOTYtYmRkNi1iOTlhNWEzZWMyNDcvaW1hZ2UgKDEpLnBuZyIsInR5cGUiOiJhdHRhY2htZW50IiwiaWF0IjoxNzkyNzAxMDAwLCJleHAiOjE3OTI3ODc0MDB9.BnF9zFsmJQg-1_0yE0rI5EPvkAJw5bnwUfp5oBjbf5Y " =1839x894")

   
2. Siga até o menu “Atendimento” (1) → “Formulários” (2)

   ![](https://saltcode.info/api/files.get?sig=eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJrZXkiOiJ1cGxvYWRzLzEzM2JkODUzLTFkYjAtNGEwYS1hYmVlLTllMGFiOTI4ZjUyNy81YmQwZWIyOC1kYjZmLTRiNjItODc2Yi1mZTA5NmEwNjMzNzQvaW1hZ2UgKDIpLnBuZyIsInR5cGUiOiJhdHRhY2htZW50IiwiaWF0IjoxNzkyNzAxMDAwLCJleHAiOjE3OTI3ODc0MDB9.7C2_USlwj8VdTZfPH6r2nqr2JGspYU030rlZmp-cV5Y " =1832x892")

   
3. Clique em “Novo” (1) para criar um novo formulário, ou clique em “Editar” (2) no formulário desejado

   ![](https://saltcode.info/api/files.get?sig=eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJrZXkiOiJ1cGxvYWRzLzEzM2JkODUzLTFkYjAtNGEwYS1hYmVlLTllMGFiOTI4ZjUyNy82YzU5ZDgxMi1mN2M4LTQzNWEtYmRjYi05ZjkyNzVlNWFkZGEvaW1hZ2UgKDMpLnBuZyIsInR5cGUiOiJhdHRhY2htZW50IiwiaWF0IjoxNzkyNzAxMDAwLCJleHAiOjE3OTI3ODc0MDB9.YjwRgCE1uTUuL3dGHlsd2wOV-HfggOrK-jF_GXZVj40 " =1837x891")

   
4. Crie uma nova aba clicando em “Novo” ou edite uma aba clicando em “Editar” na aba desejada

   ![](https://saltcode.info/api/files.get?sig=eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJrZXkiOiJ1cGxvYWRzLzEzM2JkODUzLTFkYjAtNGEwYS1hYmVlLTllMGFiOTI4ZjUyNy9iZTAwNjhiNy1mZTY1LTRmMGQtYThjOS01OTE4MjA3MmQwYzYvaW1hZ2UgKDQpLnBuZyIsInR5cGUiOiJhdHRhY2htZW50IiwiaWF0IjoxNzkyNzAxMDAwLCJleHAiOjE3OTI3ODc0MDB9.DFsWJJSQ38Ov_PTevj-GwQqwF2NYe0vmVvPdKf7CIBY " =1839x891")

   
5. Clique em “Novo” (1) para criar um novo campo no formulário, ou clique em “Editar” (2) para editar o campo desejado

   ![](https://saltcode.info/api/files.get?sig=eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJrZXkiOiJ1cGxvYWRzLzEzM2JkODUzLTFkYjAtNGEwYS1hYmVlLTllMGFiOTI4ZjUyNy9kYzY2YWQ5OS0yODJiLTQ3YjEtYjczNC1iZDIxZGI2OTUzOWYvaW1hZ2UgKDUpLnBuZyIsInR5cGUiOiJhdHRhY2htZW50IiwiaWF0IjoxNzkyNzAxMDAwLCJleHAiOjE3OTI3ODc0MDB9.3xikZtpyDeeG4tbML8xaMpTXKL38TsFnlnoeNkOx27w " =1835x890")

   
6. Selecione o “Tipo” (1) do campo. Coloque em “ID” (2) o nome interno do campo no CRM. Digite em “Nome” (3) o label de apresentação do campo para o operador. Em “Tamanho” (4), escolha “Metade” ou “Cheio”. Em “Valor” (5), digite a forma de leitura do campo do CRM. Selecione, “Sim” ou “Não” em “Obrigatório” (6). Marque se é “Apenas para leitura” (7). Selecione a “Mascara de formatação” (8), se necessário. Selecione a “Validação” (9), se necessário. Selecione se o campo precisa de “Criptografia” (10) para ser escrito no banco de dados da Ravena.

   ![](https://saltcode.info/api/files.get?sig=eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJrZXkiOiJ1cGxvYWRzLzEzM2JkODUzLTFkYjAtNGEwYS1hYmVlLTllMGFiOTI4ZjUyNy84NmJjYTY5My1jNjQ4LTQ0YWEtODEyMi1iZDQ0Mzc1MmRmMDMvaW1hZ2UgKDYpLnBuZyIsInR5cGUiOiJhdHRhY2htZW50IiwiaWF0IjoxNzkyNzAxMDAwLCJleHAiOjE3OTI3ODc0MDB9.20_jfmSjbB8jSYrtiAxqDLLJKMyfFWId5apsSiZ4NZU " =1832x891")


# Como criar uma integração?


1. Acesse o menu de “Configurações” do ambiente Ravena

   ![](https://saltcode.info/api/files.get?sig=eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJrZXkiOiJ1cGxvYWRzLzEzM2JkODUzLTFkYjAtNGEwYS1hYmVlLTllMGFiOTI4ZjUyNy81MzMzMzdmYS02NGVkLTQzM2QtYWI5My01NWM5MWE3YzA2MzEvQ29uZmlnLnBuZyIsInR5cGUiOiJhdHRhY2htZW50IiwiaWF0IjoxNzkyNzAxMDAwLCJleHAiOjE3OTI3ODc0MDB9.0jUeXpKm4MvOGFDvvn28nXVt1b2wlnrQe5BKgJCJ_EI " =1839x894")
2. Siga até o menu “Sistema” (1) → “Integrações” (2)

   ![](https://saltcode.info/api/files.get?sig=eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJrZXkiOiJ1cGxvYWRzLzEzM2JkODUzLTFkYjAtNGEwYS1hYmVlLTllMGFiOTI4ZjUyNy8wMzFmZDEwZC0xOTQzLTRiNGMtOWE5ZC03MmU4OWYwZmIxNTEvaW1hZ2UgKDEpLnBuZyIsInR5cGUiOiJhdHRhY2htZW50IiwiaWF0IjoxNzkyNzAxMDAwLCJleHAiOjE3OTI3ODc0MDB9.WS0YUiGzh4mtLsWORLqng2s0TQ9YVkGa_REhWlxaTn0 " =1836x892")
3. Crie uma integração nova clicando em “Novo” (1)

   ![](https://saltcode.info/api/files.get?sig=eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJrZXkiOiJ1cGxvYWRzLzEzM2JkODUzLTFkYjAtNGEwYS1hYmVlLTllMGFiOTI4ZjUyNy9lYWViNzgzYS1kNjUzLTRjOWYtYWViNi1iMGQ5NjkzNzI0MjcvaW1hZ2UucG5nIiwidHlwZSI6ImF0dGFjaG1lbnQiLCJpYXQiOjE3OTI3MDEwMDAsImV4cCI6MTc5Mjc4NzQwMH0.Ik441Ciskl65FnXdfqUE0c0BlsNfxnARHbou6hjgusc " =1343x609")

# Como criar um analisador?


1. Acesse o menu de “Configurações” do ambiente Ravena

   ![](https://saltcode.info/api/files.get?sig=eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJrZXkiOiJ1cGxvYWRzLzEzM2JkODUzLTFkYjAtNGEwYS1hYmVlLTllMGFiOTI4ZjUyNy81MzMzMzdmYS02NGVkLTQzM2QtYWI5My01NWM5MWE3YzA2MzEvQ29uZmlnLnBuZyIsInR5cGUiOiJhdHRhY2htZW50IiwiaWF0IjoxNzkyNzAxMDAwLCJleHAiOjE3OTI3ODc0MDB9.0jUeXpKm4MvOGFDvvn28nXVt1b2wlnrQe5BKgJCJ_EI " =1839x894")

   
2. Siga até o menu “Sistema” (1) → “Analisadores” (2)

   ![](https://saltcode.info/api/files.get?sig=eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJrZXkiOiJ1cGxvYWRzLzEzM2JkODUzLTFkYjAtNGEwYS1hYmVlLTllMGFiOTI4ZjUyNy8wMzFmZDEwZC0xOTQzLTRiNGMtOWE5ZC03MmU4OWYwZmIxNTEvaW1hZ2UgKDEpLnBuZyIsInR5cGUiOiJhdHRhY2htZW50IiwiaWF0IjoxNzkyNzAxMDAwLCJleHAiOjE3OTI3ODc0MDB9.WS0YUiGzh4mtLsWORLqng2s0TQ9YVkGa_REhWlxaTn0 " =1836x892")
3. Crie um analisador novo clicando em “Novo” (1)

   ![](https://saltcode.info/api/files.get?sig=eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJrZXkiOiJ1cGxvYWRzLzEzM2JkODUzLTFkYjAtNGEwYS1hYmVlLTllMGFiOTI4ZjUyNy9jOGM0NDM4My00ZDM1LTRmMWQtOTYyYy03ZTU1OTY1ODlhNTEvaW1hZ2UucG5nIiwidHlwZSI6ImF0dGFjaG1lbnQiLCJpYXQiOjE3OTI3MDEwMDAsImV4cCI6MTc5Mjc4NzQwMH0.Pvf-gHMzUSvoBtaDk0bO9nf4X81oG_D7wBvrLMfEDN4 " =1839x889")

---

**Documents**

- [ADVBOX](https://saltcode.info/s/5e51ca7d-bdb1-42b8-8ce8-ffd54bfc006f/doc/advbox-BgZnDQ60DL)
- [Bitrix24](https://saltcode.info/s/5e51ca7d-bdb1-42b8-8ce8-ffd54bfc006f/doc/bitrix24-yn3bGAvVJ3)
- [Client Success](https://saltcode.info/s/5e51ca7d-bdb1-42b8-8ce8-ffd54bfc006f/doc/client-success-qZVkYl3EBq)
- [EDesk](https://saltcode.info/s/5e51ca7d-bdb1-42b8-8ce8-ffd54bfc006f/doc/edesk-JEdnua6r0c)
- [Hubspot](https://saltcode.info/s/5e51ca7d-bdb1-42b8-8ce8-ffd54bfc006f/doc/hubspot-rdZLaq618f)
- [Hubspot Tickets](https://saltcode.info/s/5e51ca7d-bdb1-42b8-8ce8-ffd54bfc006f/doc/hubspot-tickets-gHiACIizA7)
- [Microsoft](https://saltcode.info/s/5e51ca7d-bdb1-42b8-8ce8-ffd54bfc006f/doc/microsoft-Eil9CNOUE2)
- [Movidesk](https://saltcode.info/s/5e51ca7d-bdb1-42b8-8ce8-ffd54bfc006f/doc/movidesk-YUESGqADxN)
- [Nutshell](https://saltcode.info/s/5e51ca7d-bdb1-42b8-8ce8-ffd54bfc006f/doc/nutshell-5A48IjbCRY)
- [Omie](https://saltcode.info/s/5e51ca7d-bdb1-42b8-8ce8-ffd54bfc006f/doc/omie-eNdkKAloYh)
- [Pipedrive](https://saltcode.info/s/5e51ca7d-bdb1-42b8-8ce8-ffd54bfc006f/doc/pipedrive-gH89xCUXP4)
- [Ploomes](https://saltcode.info/s/5e51ca7d-bdb1-42b8-8ce8-ffd54bfc006f/doc/ploomes-VJhJ0NT0U6)
- [Proxy](https://saltcode.info/s/5e51ca7d-bdb1-42b8-8ce8-ffd54bfc006f/doc/proxy-sUd2a6x1cd)
- [RD Station](https://saltcode.info/s/5e51ca7d-bdb1-42b8-8ce8-ffd54bfc006f/doc/rd-station-ubOtQfFwth)
- [Salesforce](https://saltcode.info/s/5e51ca7d-bdb1-42b8-8ce8-ffd54bfc006f/doc/salesforce-foorrmKkNT)
- [Salesforce Tickets](https://saltcode.info/s/5e51ca7d-bdb1-42b8-8ce8-ffd54bfc006f/doc/salesforce-tickets-RwZ2lYca1z)
- [Sensedata](https://saltcode.info/s/5e51ca7d-bdb1-42b8-8ce8-ffd54bfc006f/doc/sensedata-NM5n5IROW6)
- [Telecontrol](https://saltcode.info/s/5e51ca7d-bdb1-42b8-8ce8-ffd54bfc006f/doc/telecontrol-uNoF65OoPa)
- [Zendesk](https://saltcode.info/s/5e51ca7d-bdb1-42b8-8ce8-ffd54bfc006f/doc/zendesk-E3AiRB3a8M)
- [Zoho](https://saltcode.info/s/5e51ca7d-bdb1-42b8-8ce8-ffd54bfc006f/doc/zoho-ExGABAfSu9)